Context
The WEkEO User Support team assists users with a range of tools and programming languages, focusing on those most commonly employed within the environmental data community.
This support includes help with downloading, opening, and manipulating data, ensuring users can fully leverage the capabilities of the WEkEO platform.
However, please note that support does not extend to issues unrelated to the WEkEO platform, such as third-party tools or general programming questions outside the scope of WEkEO services.
Let's see which services and tools fall or don't fall into our support perimeter!
User Support perimeter
✅ Here's a list of what WEkEO User Support covers:
❌ And here's a list of what WEkEO User Support doesn't cover:
Julia
QGIS
Matlab
ArcGIS
C
C++
Java
Tenant Virtual Machines (Please refer to this documentation)
CDO
KMZ file generation and manipulation
Google Earth desktop application
💡WEkEO Pro Tip: if you wish to contact WEkEO User Support to ask a question or report a problem, please check How to report an issue?
What's next?
Additional resources can be found in our Help Center. Should you require further assistance or wish to provide feedback, feel free to contact us through a chat session available in the bottom right corner of the page.