Context
The WEkEO User Support Team assists users with a range of tools and programming languages, focusing on those most commonly employed within the environmental data community. This support includes help with downloading, opening, and manipulating data, ensuring users can fully leverage the capabilities of the WEkEO platform.
WEkEO User Support perimeter
If you wish to contact WEkEO User Support to ask a question or report a problem, please refer to this article How to report an issue?
✅ Here's a list of what WEkEO User Support covers :
❌And here's a list of what WEkEO user support doesn't cover:
Julia
QGIS
Matlab
ArcGIS
C
C++
Java
Tenant Virtual Machines (Please refer to this documentation)
CDO
KMZ file generation and manipulation
Google Earth desktop application
What's next?
We are user-driven and we implement users' suggestions, so feel free to contact us:
through a chat session available in the bottom right corner of the page
via our contact webpage
via e-mail to our support team (supportATwekeo.eu)
Regardless of how you choose to contact us, you will first be put in touch with our AI Agent Neo. At any time, you can reach a member of the WEkEO User Support team by clicking on "talk to a person" via chat, or by naturally requesting it in reply to Neo's email.