How to report an issue?

The WEkEO User Support is here to help! Let's find out how you can easily report an issue regarding WEkEO data or services.

David Bina avatar
Written by David Bina
Updated over a week ago

Contact us to report an issue

Having difficulty with any WEkEO service?

Feel free to reach us:

  • through a chat session available in the bottom right corner of the page

  • via e-mail to our support team (

Here is how to open the chatbot:

What should I include in my support request?

Here are the informations you can specify when contacting us:

  • The WEkEO service related to the issue: Data Viewer, Harmonized Data Access (HDA), JupyterHub, Jupyter notebooks, Virtual Machines, etc.

  • Essential information about the issue: error message, dataset you want to access, the query, your tenant ID, etc.

  • Steps to reproduce the issue

πŸ’‘ WEkEO Pro Tip: check this section to know how to copy/paste your query.

Should you face any issue, we'll be happy to help you! πŸ˜ƒ

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