Contact us to report an issue
Having difficulty with any WEkEO service?
Feel free to reach us:
through a chat session available in the bottom right corner of the page
via our contact webpage
via e-mail to our support team (supportATwekeo.eu)
Here is how to open the chatbot:
What should I include in my support request?
Here are the informations you can specify when contacting us:
The WEkEO service related to the issue: Data Viewer, Harmonized Data Access (HDA), JupyterHub, Jupyter notebooks, Virtual Machines, etc.
Essential information about the issue: error message, dataset you want to access, the query, your tenant ID, etc.
Steps to reproduce the issue
💡 WEkEO Pro Tip: check this section to know how to copy/paste your query.
Should you face any issue, we'll be happy to help you! 😃