While using the WEkEO JupyterHub server, you might encounter some issues.
Here is a list of known issues and what to do in order to resolve them:
馃搶Note: this list may not be exhaustive.
If you encounter another issue or don't manage to resolve it with the solutions listed below, please contact the WEkEO User Support.
List of JupyterHub issues
[101] White blank page at spawn
Follow these steps:
Delete the cookies.
Clean the cache.
Reload the page.
If it didn't fix the issue:
Contact the WEkEO User Support.
In the object you can copy the title of this section.
Explain in details the steps you followed and the result you obtained.
[102] Can't spawn volume
Follow these steps:
Retry on a private session or on another navigator.
Try on both servers (Earth Observation Tools & Machine Learning).
Try at least 5 times to spawn your server.
If it didn't fix the issue:
Click on the Event Log button and copy all the text.
Contact the WEkEO User Support.
In the object you can copy the title of this section.
Explain in details the steps you followed and paste the full error message.
[103] Empty main directory / All files disappeared
Follow these steps:
Delete the cookies.
Clean the cache.
Reload the page.
(If not fix) Logout and login.
If it didn't fix the issue:
Contact the WEkEO User Support.
In the object you can copy the title of this section.
Explain in details the steps you followed and the result you obtained.
[104] "Server Not Running" at each spawn
Follow these steps:
Delete the cookies.
Clean the cache.
Reload the page.
If it didn't fix the issue:
Contact the WEkEO User Support.
In the object you can copy the title of this section.
Explain in details the steps you followed and the result you obtained.
What's next?
We are user-driven and we implement users' suggestions, so feel free to contact us:
through a chat session available in the bottom right corner of the page
via our contact webpage
via e-mail to our support team (supportATwekeo.eu)