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Questions on WEkEO account

Are you facing an issue creating your account? You forgot your username? You want to change an account information? Discover what to do!

David Bina avatar
Written by David Bina
Updated over a week ago


You might have difficulties to create or change informations of your WEkEO account. Let's see in this article some Frequently Asked Questions (FAQs) to help you find an answer πŸ’ͺ


I forgot my username or password: what should I do?

We have a dedicated article explaining what to do if you forgot your username or password. In a nutshell, if you forgot:

I can't register to WEkEO: what should I do?

If you're having troubles to register, you can contact the WEkEO User Support with detailed explanation of the issue you're facing, we'd be glad to help! πŸ˜„

Can I change my username or email address?

It is not possible to modify the username or email address of a WEkEO account. Instead, we invite you to create a new account and contact us to delete the old account.

πŸ“Œ Note: you can create several accounts with the same email address!

Can I delete my WEkEO account?

Yes, you can delete your WEkEO account. To do so, please contact the User Support and provide the following elements:

  • username of the account

  • email address used to register

  • a reason why you wish to delete the account

We will come back to you if more information is needed or to confirm that your account has been deleted.

What's next?

We are user-driven and we implement users' suggestions, so feel free to contact us:

  • through a chat session available in the bottom right corner of the page

  • via e-mail to our support team (

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