Context
You might have difficulties to create or change informations of your WEkEO account. Let's see in this article some Frequently Asked Questions (FAQs) to help you find an answer 💪
FAQs
I forgot my username or password: what should I do?
We have a dedicated article explaining what to do if you forgot your username or password. In a nutshell, if you forgot:
your username: you need to contact the WEkEO User Support by sharing the email address used to register
your password: you can reset your password directly from the Sign in page
I can't register to WEkEO: what should I do?
If you're having troubles to register, you can contact the WEkEO User Support with detailed explanation of the issue you're facing, we'd be glad to help! 😄
Can I change my username or email address?
It is not possible to modify the username or email address of a WEkEO account. Instead, we invite you to create a new account and contact us to delete the old account.
📌 Note: you can create several accounts with the same email address!
Can I delete my WEkEO account?
Yes, you can delete your WEkEO account. To do so, please contact the User Support and provide the following elements:
username of the account
email address used to register
a reason why you wish to delete the account
We will come back to you if more information is needed or to confirm that your account has been deleted.
What's next?
We are user-driven and we implement users' suggestions, so feel free to contact us:
through a chat session available in the bottom right corner of the page
via our contact webpage
via e-mail to our support team (supportATwekeo.eu)
Regardless of how you choose to contact us, you will first be put in touch with our AI Agent Neo. At any time, you can reach a member of the WEkEO User Support team by clicking on "talk to a person" via chat, or by naturally requesting it in reply to Neo's email.