Context
You may encounter difficulties when creating your WEkEO account or updating your account information, such as recovering a username or changing your email address.
In this article, we’ve gathered some Frequently Asked Questions (FAQ) to help you quickly find the answers you need 💪
FAQ
I forgot my username or password: what should I do?
We have a dedicated article explaining what to do if you forgot your username or password. In a nutshell, if you forgot:
your username: you need to contact the WEkEO User Support by sharing the email address used to register
your password: you can reset your password directly from the Sign in page
⚠️ As explained in this article, please check you're trying to login with your WEkEO account credentials and not your Events accounts!
I can't register to WEkEO: what should I do?
If you're having troubles to register, you can contact the WEkEO User Support with detailed explanation of the issue you're facing, we'd be glad to help! 😄
Can I change my username or email address?
It is not possible to modify the username or email address of a WEkEO account. Instead, we invite you to create a new account and contact us to delete the old account.
📌 Note: you can create several accounts with the same email address!
Can I delete my WEkEO account?
Yes, you can delete your WEkEO account. To do so, please contact the User Support and provide the following elements:
Username of the account
Email address used to register
A reason why you wish to delete the account
We will come back to you if more information is needed or to confirm that your account has been deleted.
What's next?
Additional resources can be found in our Help Center. Should you require further assistance or wish to provide feedback, feel free to contact us through a chat session available in the bottom right corner of the page.