Skip to main content
All CollectionsGetting Started with WEkEOAccount Management
I forgot my username or password: what should I do?
I forgot my username or password: what should I do?

Let's see the few the steps to follow in case you forgot your WEkEO username or password.

David Bina avatar
Written by David Bina
Updated over a week ago


It could happen that you forgot the username or the password of your WEkEO account, or that you simply wish to change your password.

Let's see in this article how to retrieve your username or reset your password 💪

Find your username

If you forgot the username of your WEkEO account, please contact the WEkEO User Support and share the email address used to create the account. We need the email address in order to find your username back.

Reset your password

In case you lost your password or simply want to change it, here are the steps to follow in order to create a new password for your WEkEO account:

  1. Log out from

  2. From the top menu click on Sign In. You should be redirected to the login page. In the bottom left corner click on Forgot password?:

  3. Enter your username and click on Submit:

    Reset password easily on WEkEO
  4. Click on the link that has been sent to the corresponding email address.

  5. Enter a new password and click on Proceed:

    Reset password on WEkEO website.

⚠️ Please be aware that only those characters are allowed as special characters:

! @ # $ % & *

After correctly entering the new password and confirming it, you will be returned to the login page where you will see the message Updated the password successfully:

Password reset successfully on WEkEO.

And voilàààà!

You can now login with your new password! 😃

What's next?

We are user-driven and we implement users' suggestions, so feel free to contact us:

  • through a chat session available in the bottom right corner of the page

  • via e-mail to our support team (

Did this answer your question?